If does not comply with the law and pay people their outstanding refunds quickly, we will take the company to court. We take breaches of commitments extremely seriously. It is wholly unacceptable that thousands of customers are still waiting for full refunds for package holidays despite the commitments the company signed with us. To avoid court action, must also ensure that customers who book their package holidays from now on will receive a full refund within 14 days where they are legally entitled to their money back following the cancellation of their package holiday.Īndrea Coscelli, Chief Executive of the CMA, said: The CMA has informed that it will take court action if it does not repay the outstanding refunds within 7 days. This is also in breach of its commitments and against its obligations under the Package Travel Regulations. On top of this, told some package holiday customers to go directly to their airline to get the cost of their flight back. The company has also failed to meet its ongoing commitment to repay all customers entitled to a refund within 14 days of their package holiday being cancelled on or after 3 December 2020. On 1 December 2020, the Competition and Markets Authority (CMA) announced that had signed formal undertakings which committed it to pay out over £7 million to more than 9,000 customers when their holidays were cancelled due to the pandemic.Īll those affected were due to get their money back by 31 January 2021 at the latest, however, still owes over £1 million to 2,600 customers.
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